Professional support staff

Your safety net starts with a single call.

From meter theft to system malfunctions, our in-house claims team is standing by to restore your peace of mind and ensure your utility services remain uninterrupted.

Call Claims Center View Protocol
Rapid Response

Emergency Protocol Grid

Immediate technical support for protected property owners under our specialized insurance coverage.

Meter Theft

If your sub-meter has been tampered with or stolen, our team initiates a replacement protocol immediately upon verification.

Priority Level 1

System Explosion

Protection against electrical surges or component failures that lead to system combustion or total burnout.

Emergency Response

Technical Malfunction

Diagnostic support for hardware errors, communication failures, or inaccurate readings that affect billing.

Technical Support
Call center professional

The Telephonic Process

1

Call +27 0 87 094 9375

Contact our dedicated in-house call center. Our operators are trained to handle emergency utility situations with calm efficiency.

2

Verification of Insurance

We quickly verify your active Meter Insurance policy and IGF cover status to authorize immediate intervention.

3

Rapid Dispatch or Reset

Depending on the issue, we either perform a remote system reset or dispatch a technical team for on-site repair or replacement.

Fully compliant and regulated security for your peace of mind.

100% BBBEE Level 1 Certified Provider

IGF COVER Reg 4 Sec 45
TRIPLE C Group of Companies
STIA 1998 Act Compliance

Still need assistance?

If you are experiencing a non-emergency technical issue or have questions about your policy, our support team is available via multiple channels.

Office: +27 0 87 094 9375 WhatsApp Support